Service Design

FixIt AI

PROJECT TYPE

DURATION

6 weeks

Service Design

FixItAI is a service that uses AI and AR to help users diagnose and fix common household issues, from leaky faucets to cracked walls. Designed to empower users to quickly troubleshoot and solve household repairs, saving both time and money.FixItAI is a service that uses AI and AR to help users diagnose and fix common household issues, from leaky faucets to cracked walls. Designed to empower users to quickly troubleshoot and solve household repairs, saving both time and money.

The Current Situation

Based on the insights gathered from user research and trend analysis, the following key pain points were identified.

61%

Repairs require multiple technician visits due to misdiagnosis or unavailable parts causing delays.

70%

Of independant technicians lack digital platforms for visibility and job management.

Inefficient and Fragmented Repair Service

Users face slow, unreliable repair experiences as technicians often arrive unprepared or misdiagnose issues.
Meanwhile, the repair ecosystem remains fragmented and largely offline, making it difficult to complete repairs efficiently.

Stakeholder Mapping

I mapped out key individuals and groups like the front end users, internal teams (AR developers, marketing), and external ones (retailers, payment gateways, regulators) based on their proximity and influence on the app.

Service Blueprint

To emphasize with the different stakeholders and figure out what the goals are and what all the processes need to the orchestrated to pull this service together

Backend User Flows

The backend manages AI-powered diagnostics, technician matching, and real-time status updates, ensuring accurate and efficient task allocation.

Repair Technician Accepting a Job

Tool Library Manager Processing an Order

Frontend User Flows

Users can input their appliance issue, receive an AI generated diagnosis and cost estimate, and instantly book a verified technician.

AI Troubleshooting

Adding a Product to Ecosystem

What problems does FixIt AI solve?

The solutions focus on reducing time spent on product repair services, introducing transparent pricing and making the experience quick and convienient for customer and the service providers.

Improper Troubleshooting

Users often lack the technical knowledge or vocabulary to describe an appliance issue precisely, leading to confusion, wrong fixes, or unnecessary professional visits.

High Level Prototype Planning

AI Problem Diagnosis

The platform uses AI to analyze photos, product information and description of issue to accurately diagnose the issue. and offers a list of most probable errors sorted by most likeliness .

Product Collection

Users can add products that they own to their product collection page and link their warranty documents to quickly search for fixes and link logged repair details about the product. The product page would show its details and specifications, warranty details as well as previous repair logs.

Contact a Professional

Incase of the issue being too complex for an average user to solve the app recommends booking an appointment with a professional. The user is taken to the available professionals screen for the users closest tool library. This shows the available employees biometric and contact details and skill level. The price of the servicing is calculated based on the professional’s skill level.

Anoushka Kundu

anoushkakundu@myyahoo.com